Refund Eligibility
- Pre-Service Cancellation:
- If you cancel your order before work has commenced, you are eligible for a full refund. Notification of the commencement of work is provided to you via email or direct communication from our team.
- Non-Start of Service:
- If we are unable to start the service on the scheduled date and the delay is solely our responsibility, you are entitled to a full refund.
- Service Not as Described:
- If the delivered service significantly deviates from the description provided on Aichatbotkit.com, you may request a modification or a refund. Such requests must be submitted within three (3) business days from the delivery of the service. We reserve the right to attempt rectification of the issue within a reasonable timeframe before a refund is issued.
Non-refundable Circumstances:
- Refunds cannot be processed once work on a project has started, as time and resources are immediately dedicated to the initiation of services. This includes partial completion or phases of project execution.
Process for Requesting a Refund:
- To initiate a refund, please contact us at email with details such as your order number, purchase date, and reasons for requesting a refund.
- Our customer service team will assess your request and communicate with you to verify details and proceed with the refund if applicable.
Refund Processing:
- Approved refunds will be credited back to your original method of payment within 7-10 business days, depending on the processing time of your bank or card issuer.
Contact Us:
- For any inquiries regarding our Refund Policy, please reach out to us at email our contact email in the contact us page. We are dedicated to addressing your concerns and ensuring a satisfactory resolution.
